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Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Policy is intended to help you understand how Helical Solutions, LLC, its subsidiaries and affiliates (“Helical Solutions,” “we,” or “us”) collect, use and safeguard the information you provide on our website. This website is based in the U.S. and this Privacy Policy is intended for a U,S. audience.

We may change this Privacy Policy at any time and for any reason. We encourage you to review this Privacy Policy each time you visit the website.

By using or accessing this website you signify your acknowledgment and assent to the terms of the most recent Privacy Policy. Please read our Terms of Use to understand the general rules about your use of this website. Except as written in any other disclaimers, policies, terms of use, or other notices on this website, this Privacy Policy and the Terms of Use are the complete agreement between you and Helical Solutions with respect to your use of this website. You may be subject to additional terms that may apply when you access particular services or materials on certain areas in this website, or by following a link from this website. If you do not agree to this policy, please do not use this website.

INTRODUCTION

The information we receive, and how we use it, depends on what you do when visiting our website. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

NON-PERSONAL INFORMATION

Non-personal information is information we collect through this website that does not identify you as an individual person. It may include information such as the following:the type of web browser software you use (for example, Netscape Navigator or Internet Explorer); the name of the domain from which you access the Internet; the Internet address of the website from which you link directly to our website; the date and time you access our website; the pages you visit on our website; the search terms you use; the links on which you click; and, personal information that has been made non-personal or anonymized (that is, information that no longer reflects or references an individually-identifiable user).

If you visit our website to read or download information, such as information about one of our products, we may collect certain non-personal information about you from your computer. This information is collected from your computer’s web browser: If you only read or download information on our website, we do not collect or learn your name, e-mail address, home address, or other personal information about you. We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer’s hard drive. The information that we collect using cookies is non- personal information. You are always free to decline our cookies if your browser permits, but some parts of our website may not work properly for you if you do so. We will not allow third parties other than those companies that we hire to perform services or functions on our behalf to place cookies on our website.

Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. We are always looking for ways to better serve you and improve this website. We will use non-personal information from you to help us make this website more useful to visitors. We also will use non-personal information for other business purposes.

For example, we may use non-personal information or aggregate non-personal information to: create reports for internal use to develop programs, products, services or content; customize the information or services that are of interest to you; share it with or sell it to third parties; and, provide aggregated information on how visitors use our site, such as “traffic statistics” and “response rates,” to third parties.

PERSONAL INFORMATION

When browsing any Helical Solutions website, you may do so anonymously. However, there are several instances in which we may ask you for personal information, including but not limited to the following: we may request personal information when you submit a question via email, phone or fax; when you register to receive additional information regarding our products and/or services; when you sign up for a distributor login account; and/or when you sign up for a newsletter. Helical Solutions website is intended for business use.

Helical Solutions will, to the best of its abilities, not knowingly collect personal information from persons under the age of 16. Helical Solutions strongly suggests that parents monitor the internet usage of their children.

Should you desire to update your personal information, you may do so at any time by contacting us in writing via email, fax, or in writing. Contact information is listed below for your reference.

ORDERS

When you place an order for a product, we may request any of the following information: name, email address need to know your name, email address, telephone and/or fax, billing and shipping addresses, and/or credit card information. This personal information is required so that we can process and fulfill your order, send an order or shipping confirmation, as well as notify you of your order status.

USE OF PERSONAL INFORMATION

We may keep and use personal information we collect from you through this website to provide you with access to this website. In addition, we may keep and use your personal information: to respond to your requests; to personalize your access to our website, for example, by telling you about new features that may be of interest to you; to develop records, including records of your personal information; to contact you with information that might be of interest to you, including information about products and services of ours and of others, and for other marketing and promotional purposes; for analytical purposes and to research, develop and improve programs, products, services and content; to enforce this Privacy Policy and other rules about your use of this website; to protect our rights or property; to protect someone’s health, safety or welfare; to comply with a law or regulation, court order or other legal process; and, to remove your personal identifiers (your name, e-mail address, social security number, etc). In this case, you would no longer be identified as a single unique individual. Once we have de- identified information, it is non-personal information and we may treat it like other non-personal information.

Helical Solutions will not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our website. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In all cases in which we share your personal information with a third party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide. We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is illegal or harmful to other visitors.

We may disclose your personal information to third parties if we feel that the disclosure is necessary to: enforce this Privacy Statement and the other rules about your use of this website; protect our rights or property; protect someone’s health, safety or welfare; and, comply with a law or regulation, court order or other legal process.

LINKED SITES

Please be advised that our website may contain links to third-party websites. The linked sites are not under the control of Helical Solutions, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site. The user is responsible for obtaining privacy policies from any website not owned by Helical Solutions.

WEBSITE SECURITY

Security is very important to us. We also understand that security is important to you. We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

CONTACT INFORMATION:

If you would like your email address removed from our database, please send an email to optout@lhelical.com and type the word “Remove” in the subject line.

Questions about this Privacy Policy may be directed to:

Helical Solutions, LLC

29 Sanford Drive

Gorham, ME 04038

privacy@lhelical.com



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